Privacy policy

Gabrael House Demolition is the business name of Gabrielle's Demolition & Excavation Pty Ltd (ABN 89 095 124 119), 28 Goodlet Street, Ashbury NSW 2193. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

• Enquiries: your name, phone number, email address, the property address and what you tell us about the work, from the website form, phone calls, emails and messages.
• Photos: photographs of the property you choose to attach to an enquiry.
• The chat assistant: the questions you type into the website chat. Please don't enter personal details there; use the form or call us for a quote.
• Jobs we carry out: the details needed to quote, plan, approve and complete the work, including approvals, asbestos records and invoices.
• Website use: pages visited, the device and browser type, the approximate location and how you reached the site, collected through cookies and similar technologies (see below), and standard server logs kept by our hosting provider.

• To respond to your enquiry, arrange a site assessment and prepare a quote.
• To carry out the work, including approvals, notifications, utility disconnections and asbestos records that the law requires us to keep.
• To run our business: invoices, records and resolving questions or complaints.
• To understand how the website is used and whether our advertising leads to enquiries.

We do not sell personal information. We share it only where needed for the purposes above:

• Councils, certifiers, utility providers, SafeWork NSW and licensed specialists involved in your job, such as asbestos assessors and our Class A licensed partner for friable asbestos.
• Service providers that run parts of our website and email: Vercel (website hosting), Resend (delivery of website enquiries to our inbox), Google (Analytics and Ads measurement) and Anthropic (the AI model behind the chat assistant).
• Anyone we are required or authorised to share it with by law.

Some of these providers store or process information outside Australia, including in the United States. We use reputable providers and only share what each service needs.

The website uses Google Analytics to understand which pages help people, and Google Ads conversion tracking to see when an ad leads to a call or an enquiry. These use cookies and similar technologies. We do not use them to identify you by name.

When you submit our enquiry form, the email address and phone number you provide are shared with Google in a scrambled (hashed) form so we can measure whether our Google advertising led to your enquiry. Google does not use them to show you personalised advertising.

You can block or delete cookies in your browser settings, use Google's Analytics opt-out browser add-on, and manage ad personalisation in your Google account. The website still works without these cookies.

The website is served over an encrypted connection, enquiries go straight to our business inbox, and photos are checked and resized before sending. We keep personal information only for as long as we need it for the job, our records and our legal obligations, then delete or de-identify it.

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within 30 days.

If you have a concern about how we have handled your information, contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We will update this page when our practices change. The date at the top shows when it was last updated.